FAQ
From what material are the Parels van Makkum made?
The pearls are poured in a white porcelain clay and then glazed with various kinds of glaze. White, black, jade, blue and coral are opaque glazes. Platinum and gold are metallic glazes. The used gold is 24 karat. The earring of the white, black, jade, blue, coral and platinum pearls is made of 100% sterling silver, the earring of the gold pearl is 14-karat gold. One pearl weighs 4,8 grams, so one pair 9,6 grams.
Who designed the Pearls of Makkum?
Parels van Makkum is a jewelry collection by fashion designer Alexander van Slobbe and the oldest company in the Netherlands: Royal Tichelaar Makkum (from 1572). Alexander van Slobbe designed the pearls in 2005 and in 2006 the first pearls were produced by Royal Tichelaar.
Is there a certificate of authenticity with the Parels van Makkum?
The original packaging together with the invoice with blind embossing are the proof of authenticity.
How can I best store the Parels van Makkum?
It’s best to keep the pearls in the original box. This has a soft cushion which can not damage the glaze. If you would always put the pearls on a hard surface, the glaze could wear off over time.
How to best maintain the Parels van Makkum?
When you order you will receive a microfiber cloth together with the pearls with which you can polish the pearls. More maintenance is not required.
With the supplied cloth you can also polish the earrings. If the silver will discolor over time, it’s best to use a special silver polishing cloth. Gold will not discolor, but also for this it’s best to use a special gold polishing cloth. Because it is just a small surface, we don’t recommend the use of creams or balms.Can the pearls break?
The porcelain pearls can indeed break.
Is it possible to buy one pearl of Makkum?
Yes that is possible. Send an email to info@parelsvanmakkum.nl containing the desired pearl color and your address. You will then receive a link with the option to pay via iDeal or by bank transfer. You can find the shipping costs under the head shipping.
Can I also buy Parels van Makkum in a physical store?
Parels van Makkum can only be purchased online.
How can I pay the Parels van Makkum?
Via iDeal or by bank transfer.
What are the IBAN-number and BIC-code of Parels van Makkum?
IBAN: NL69RABO031301344
BIC: RABONL2UAre there shipping costs charged?
Shipping in the Netherlands and to Belgium, Germany and Luxembourg is free.
For shipments to the United Kingdom and France the shipping costs are € 15. For other countries in Europe the shipping costs are € 25 and for other countries in the world the shipping costs are € 50.With which transport company are the Parels van Makkum sent?
All packages are sent with Mikropakket. Once the package is sent by Parels van Makkum, you will receive an e-mail from us with the track&trace number. On the day of delivery you can find the expected delivery time on www.mikropakket.nl with the track&trace number and your postal code.
In how many days will I receive my order?
We strive to deliver the package within three working days. For shipments abroad the expected delivery period is maximum seven days.
May I return the Parels van Makkum if I'm not happy with them?
Yes, you can, provided that the earrings are only unpacked and used to assess whether you want to keep them. The pearls may not be damaged and there may not be obvious signs of use.
Within how many days do I have to return the Parels van Makkum?
The pearls must be returned within 14 days after receipt, preceded by an email to info@parelsvanmakkum.nl. The pearls should be returned in original condition and in original packaging.
What is the return address?
Parels van Makkum, Oranjeplein 6, 6224 KD, Maastricht
Within how many days do I get my money back when I return the Parels van Makkum?
We ensure that the purchase price, excluding shipping costs, will be refunded within 14 working days after receipt of the return (excluding processing times at banks and credit card companies).
Who pays the costs of a possible return?
The cost of returning goods shall be borne by the buyer. You can choose yourself with which shipping company you want to return the pearls.
If you want Mikropakket to pick up your return, send an email to info@parelsvanmakkum.nl with the pickup address and the preferred date of the parcel to be picked up. This can be from the first coming workday. On the day the package is picked up, you will receive an email from Parels van Makkum with the expected pick up time. If you want to arrange the return via Mikropakket, the return costs will be deducted from the purchase price.
